FAQ
Frequently Asked Questions
Treatment & Stay
At Paracelsus Clinic, we take a holistic approach, combining both biological and conventional medical treatments to achieve the best possible results. Our doctors are trained in both disciplines and work closely together to create personalized therapies tailored specifically to your needs.
Through our close collaboration with Paracelsus Dental, we gain a deeper understanding of the relationship between dental and overall health. A dental issue can affect the corresponding organ via the meridians – and vice versa. This integrative approach allows us to consider every aspect of your health and treat them in a targeted way, ensuring the best outcomes.
At Paracelsus Clinic, an “inpatient stay” refers to extended treatment periods—typically starting from around one week—primarily for patients traveling from abroad or from further away. This involves full-day therapy programs under medical supervision, without overnight accommodation.
For these stays, we offer a personalized onboarding process upon request. This includes the scheduling of daily treatments, a nutritious lunch tailored to your therapy plan (such as during Liver-Gallbladder Week or the Biofilm Protocol), and, if needed, assistance with taxi or airport transfers.
The duration of your stay is tailored to your individual health status and therapeutic goals. During your initial medical consultation, you and your physician will determine whether single appointments or a multi-day stay—what we refer to as an “inpatient stay”—is more appropriate for you.
Patients from the local area typically prefer individual appointments, which can be scheduled flexibly over a number of weeks.
If you’re travelling from abroad or a more distant location, we generally recommend a stay of one to two weeks in order to carry out our therapeutic and nutritional treatments effectively.
For individuals undergoing cancer treatment, a stay of approximately three weeks may be advisable to provide intensive support during the initial phase of tumour therapy and to maximise the effectiveness of the first treatment cycle.
Based on our experience, a stay of three to four weeks has also proven beneficial for oncological rehabilitation.
The exact length of your stay will also depend on the diagnostic procedures required. Key laboratory tests are typically conducted within the first two days and serve as the basis for your personalized treatment plan. Certain results—such as those from genetic analysis of tumour cells—may take up to two weeks. Additional testing may be performed during or towards the end of your stay to monitor your progress and adjust your treatment as needed.
Paracelsus Clinic Lustmühle is an outpatient clinic, so 24-hour medical care is not available. Our team is not on-site during weekends or outside of regular opening hours. However, if needed, you can reach our on-call physician by phone for support. In case of an emergency, the on-call physician will be available to provide care, even at your chosen accommodation if necessary.
Our Paracelsus Clinic is fully equipped with elevators, allowing barrier-free access between the two interconnected buildings.
Please note, however, that there are a few steps at the entrance of the dental clinic. If you have limited mobility, we recommend being accompanied by a trusted person to ensure your stay is as comfortable as possible.
As we are an outpatient day clinic offering full-day therapy programs, please be aware that we are closed on weekends and cannot provide 24-hour medical care.
Process & Organization
Once we have received your inquiry and the completed medical questionnaire, our patient service team will begin processing your registration. We will then send you all the necessary documents, including the data protection agreement and our therapy concept. We kindly ask you to sign these documents and return them to us. You are also welcome to send us your medical records (such as lab results, CT scans, MRIs). Once all required documents have been received, your request will be processed internally, and the appropriate doctor will be assigned.
After that, we will contact you to schedule your first appointment. This can take place in person at our clinic, or, for patients traveling from further distances, we can arrange a consultation by phone or via video (Zoom). Following this, the treating doctor will provide a prescription, and you will receive a cost estimate accordingly.
Once we’ve received and reviewed all your documents, the first appointment is usually scheduled within up to 7 days. For patients with urgent needs, we also offer appointments within the next few days.
For international patients or those traveling from a distance who plan to stay for an extended period, the waiting time after signing the cost estimate is generally about 2 to 4 weeks. During this period, we will organize your individual and customized stay. Since this can vary greatly depending on the patient, the planning process requires a significant amount of time.
Yes, you are free to choose your doctor. If you don’t have a preference, one of our doctors will be assigned to you based on your medical condition.
After the initial consultation, the treating physician will provide a prescription, and our patient service team will send you a cost estimate. You are welcome to submit this estimate to your insurance in advance to check if reimbursement is possible.
As Paracelsus Clinic is a private clinic, patients are required to pay for their stay upfront. Depending on your supplementary insurance and the specific plan you have, retroactive reimbursement may be possible. We recommend contacting your insurance company directly to clarify the details and conditions.
To ensure a valuable and well-informed initial consultation, we kindly ask that you share any relevant medical records with us in advance. This allows us to avoid unnecessary duplicate testing and helps keep additional costs to a minimum.
If you receive any new results shortly before your stay or upcoming appointments—such as lab reports or imaging scans (e.g. CT, ultrasound, MRI)—feel free to send them ahead of time or bring them along. This helps us tailor your treatment even more precisely and support the best possible outcome for your individual case.
Costs & Insurance
Every individual is unique – as is every medical condition. Therefore, it is difficult to accurately estimate the scope of your stay and the associated costs before your first medical consultation. Our doctors create a personalized treatment plan and, depending on your needs, determine the type and number of necessary treatments.
To provide you with some guidance on the expected costs in advance, we offer a structured intake process: This begins with a medical consultation, during which a tailored treatment plan is developed, and a non-binding cost estimate is provided.
For patients traveling from further away, this initial consultation can be conveniently conducted as a 30-minute video consultation with one of our doctors – a simple and efficient way to explore your treatment options remotely.
For patients residing in Switzerland, the initial consultation takes place in person at our clinic. This includes a thorough medical session lasting 60 to 90 minutes, as well as a dark field analysis and laboratory tests.
Based on the findings and the planned therapies, your treating physician will create a personalized treatment plan. From this, a non-binding cost estimate will be provided as a reference.
Please note: The final amount may vary depending on individual needs – for example, due to additional or reduced treatments. Rest assured, any adjustments will always be discussed closely with you and your treating physician.
After that, we will contact you to schedule your first appointment. This can take place in person at our clinic, or, for patients traveling from further distances, we can arrange a consultation by phone or via video (Zoom). Following this, the treating doctor will provide a prescription, and you will receive a cost estimate accordingly.
Since Paracelsus Clinic is a private clinic, we exclusively process payments through supplementary insurance. Patients are required to pay for their stay upfront, but depending on the type of supplementary insurance, there may be an opportunity for retroactive reimbursement. We recommend that you directly consult your insurance provider to clarify which services are covered.
After your initial consultation, the doctor will issue a treatment plan and our patient services team will provide you with a cost estimate.
Patients planning a longer stay at the Paracelsus Clinic Lustmühle are kindly asked to make a deposit before starting their therapies. During your stay, you can check the status of your deposit at any time and see how much has already been used for your treatments. If the deposit is fully used, you will receive a final invoice at the end of your stay and can easily settle any remaining balance on-site.
Patients attending only a few individual appointments will receive an invoice afterwards, which can be paid by bank transfer.
Accommodation & Arrival
As we are an outpatient day clinic and do not offer 24-hour medical care, overnight accommodation is not available on-site.
Many of our patients appreciate the peaceful and idyllic surroundings and choose to stay at nearby hotels in Teufen. For your convenience, we offer a complimentary clinic taxi service within Teufen. Alternatively, you may prefer to stay in the nearby city of St.Gallen – we also work closely with selected hotels there.
We’ll gladly assist you in finding suitable accommodation and are happy to provide detailed information upon request.
For our valued patients arriving at Zurich Airport, we offer two convenient transportation options:
Taxi Service: As part of the planning for your stay, we are happy to arrange a taxi through our partner, which will take you directly to your destination. To make your arrival as smooth as possible, we will cover the cost of the taxi to your hotel upfront, upon request, and add the amount to your final bill.
Public Transportation: Alternatively, you can take the train to St.Gallen and then continue your journey to the clinic by tram or taxi.
Transportation Costs: Travel between the clinic and hotels in Teufen is complimentary. For trips to St.Gallen, a fee of approximately CHF 20 per trip applies. These costs can also be added to your final invoice upon request.
Pharmacy & Medication
Right next to the clinic’s main entrance, you’ll find our in-house pharmacy. To help ensure the best possible outcomes during your treatment, our doctors prescribe customized blends of herbal medicines tailored to your individual needs – a unique feature of our pharmacy.
Conventional medications such as antibiotics can also be provided upon request and with advance notice.
Please note: The Paracelsus Clinic itself does not ship medications. All prescriptions must be collected directly from the pharmacy. If you wish to arrange a delivery, please contact the pharmacy team directly at +41 71 335 71 41. Shipping abroad may be complicated due to differing national regulations – the pharmacy will be happy to advise you.
Pharmacy opening hours:
Monday to Thursday: 11:30 am – 12:30 pm and 4:00 pm – 5:00 pm
Friday: 9:00 am – 5:00 pm