Privacy Policy

Privacy Policy of Paracelsus Klinik Lustmühle AG
We take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the Swiss Federal Act on Data Protection (FADP) and, where applicable, the European General Data Protection Regulation (GDPR).

This privacy policy informs you about the nature, scope, and purpose of the processing of personal data within our online services and the associated websites, functions, and content. This privacy policy applies regardless of the domains, systems, platforms, or devices (e.g., desktop or mobile) used to access our online services.

In addition, this privacy policy provides general information about how and according to which principles we process personal data within our business operations, particularly when providing our services and fulfilling our contractual obligations, and which rights you are entitled to. This description is not exhaustive. In particular, other privacy policies, general terms and conditions, or individual agreements may regulate data processing differently or in more detail.

1. Contact
Name and address of the controller
The controller responsible for data processing within the meaning of data protection law is:
Paracelsus Klinik Lustmühle AG
Battenhusstrasse 12
CH-9053 Teufen AR
Switzerland
Phone: +41 71 335 71 71
Email: info@paracelsus.com
Website: www.paracelsus.com

2. Your Rights
Right of Access
You have the right to request information from us about whether and which personal data we process about you.

Right to Rectification
You have the right to request the correction of inaccurate personal data and, where applicable, the completion of incomplete personal data stored in our systems.

Right to Erasure
You have the right to request that your personal data be deleted, for example if the data is no longer required for the purposes for which it was collected. However, if we are obliged or entitled to retain your personal data due to legal or contractual obligations, we may only delete your personal data to the extent permitted.

Right to Restriction of Processing
You have the right to request the restriction of the processing of your personal data.

Right to Data Portability
You may have the right to receive your personal data, which we process automatically based on your consent or for the performance of a contract, in a structured, commonly used, and machine-readable format, or to request the transfer of such data to a third party. If you request direct transfer to another controller, this will only be carried out where technically feasible.

Right to Object
You have the right to object to the processing of your personal data at any time in accordance with legal requirements. In particular, you have the right to object to the processing of your personal data for the purposes of direct marketing.

Withdrawal of Consent
You have the right to withdraw your consent to the processing of your personal data at any time with future effect.

Right to Lodge a Complaint
If the GDPR applies, you have the right to lodge a complaint with a competent supervisory authority if you believe that the processing of your personal data violates applicable data protection laws.
For questions regarding data protection or to exercise your rights, you can contact us using the contact details provided above. If necessary, we reserve the right to request appropriate identification to process your request.

3. Purpose of Data Processing
We process your personal data for the following purposes:

• To carry out your medical consultation and treatment in accordance with the contractual relationship between you and us and to exercise the associated rights and obligations
• To maintain your patient records
• For legally required accounting and archiving purposes
• For communication with you or health insurance providers regarding insurance-related matters
  
  
• To inform you about news, including marketing information that may be of interest to you
  
  
• To display and optimize the content of our website

4. Types of Personal Data
We process the following categories of personal data:

• Master data (e.g., names and addresses)
  Contact data (e.g., email addresses and telephone numbers)
  Content data (e.g., text entries)
• Usage data (e.g., visited websites, access times)
• Meta/communication data (e.g., IP addresses, device information)
  
  

5. Legal Basis for Data Processing
The legal basis for processing your personal data depends on the specific purpose of the processing. Possible legal bases include:

Your explicit consent, where required by law, which you may withdraw at any time by sending an informal email to us. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

The conclusion or performance of a contract with you or pre-contractual measures, particularly in connection with medical consultation and treatment.

Our legitimate interests, provided that your interests or fundamental rights and freedoms do not override them.

Compliance with legal obligations, particularly those arising from health insurance regulations and medical documentation requirements.

6. Disclosure of Personal Data
We treat your personal data confidentially and only disclose it if you have given explicit consent we are legally required to do so, it is necessary to enforce our rights, particularly claims arising from contractual relationships
We may also disclose personal data to third parties where necessary or appropriate for the use of our website or for providing services you have requested.

Where we engage service providers (data processors), we take appropriate legal, technical, and organizational measures to ensure the protection of your personal data in accordance with applicable laws. Medical confidentiality and data protection are always maintained.
If data is processed in countries that do not provide an adequate level of data protection, we ensure through contractual arrangements that the protection of your personal data corresponds to that in Switzerland or the European Economic Area (EEA).

7. Storage Period
Unless otherwise stated in this privacy policy, we process and store personal data only for as long as necessary to fulfill contractual and legal obligations or for the purposes pursued by the processing.
For example, personal data may be stored for the duration of the treatment contract and thereafter in accordance with statutory retention periods (particularly those arising from public health law and health insurance regulations).
Once personal data is no longer required for these purposes or the statutory retention period expires, the data will be deleted or blocked where possible.
You may also request deletion of your personal data by contacting info@paracelsus.com, provided that no legal or contractual retention obligations apply.

8. Data Security
We implement technical and organizational security measures to protect your personal data against manipulation, loss, destruction, or unauthorized access.
These measures ensure:
confidentiality and integrity of your personal data
availability and resilience of our systems and services
rapid restoration of access to data in the event of an incident
Data transmitted via our website is encrypted using SSL technology.

Our employees and contracted service providers are bound by confidentiality obligations and data protection regulations. Access to personal data is granted only to the extent necessary.

9. Links
Our website may contain links to external websites. This privacy policy does not apply to those websites.
Once you leave our website, we have no control over how third parties process your data. Please refer to the privacy policies of the respective providers.

Illegal content was not recognizable at the time of linking. If we become aware of legal violations, such links will be removed immediately.

10. Use of the Website by Minors
This website is intended for adults.
Minors, especially children under the age of 16, must not transmit personal data or register for services without the consent of their parents or legal guardians.
If we discover that such data has been submitted, it will be deleted immediately.

11. Server Log Files
When visiting our website, our servers automatically store information in so-called log files. These include:

• browser type
• browser version
  
  
• operating system used
• referrer URL
• hostname of the accessing computer
• time of the server request
  

The processing of this data is carried out for the purpose of enabling the use of our website (establishing the connection), ensuring the long-term security and stability of our systems, and enabling the optimization of our online offering as well as for internal statistical purposes. The processing is therefore based on our legitimate interests.
This data is not combined with other data sources. In addition, this data cannot be attributed to specific individuals.
We reserve the right to review this data if we become aware of specific indications of unlawful use.

12. Contact
If you contact us via email or through a contact form, the information you provide will be transmitted to and stored by the internally designated recipient responsible for processing it, for the purpose of handling and responding to your request. The data collected in the case of a contact form can be seen in the respective form.
The legal basis for the processing of your personal data is our legitimate interest in responding to your inquiry. If the contact is made for the purpose of fulfilling a contract to which you are a party or for the implementation of pre-contractual measures, this constitutes an additional legal basis for the processing of your personal data.
For any inquiries regarding this privacy policy or the processing of your personal data, please contact us at the following email address: info@paracelsus.com.
In order to exercise your rights under this privacy policy, it is necessary that you identify yourself to us for the purpose of clear identification.

13. Downloads
We do not require personal data to download content from our website.

14. Provision of Contractual Services
We also process personal data to the extent necessary to fulfil our contractual and pre-contractual obligations, as well as to provide additional services requested by you, as described in this privacy policy.
The personal data processed in this context, as well as the nature, scope and purpose of the respective processing, are determined by the contract concluded with you (including our General Terms and Conditions) or by the services requested by you.
If we store your personal data on the basis of a contractual relationship, this data will be stored at least for as long as the contractual relationship exists and, at most, for as long as limitation periods for possible claims by us are running or statutory or contractual retention obligations apply.

15. Cookies
On the basis of our legitimate interests, we use so-called cookies on our website. Cookies are small text files that are stored on your computer with the help of your browser. They do not cause any damage to your computer. They cannot execute programs or transmit viruses.
Cookies serve to make our website more user-friendly, effective and secure. Most of the cookies we use are so-called session cookies. These are automatically deleted when you log out or close your browser. Other cookies remain stored on your computer beyond the respective usage process and enable us or our partner companies (third-party cookies) to recognize your browser on your next visit and to “remember” certain settings you have made (e.g. language, font size and other display preferences) for a certain period of time.
If other cookies are stored (e.g. cookies used to analyze your browsing behavior), they are addressed separately in this privacy policy.
Most internet browsers are regularly set to accept cookies. If you do not wish this to happen, you can configure your browser so that it informs you about the setting of cookies and allows you to accept cookies only in individual cases or to exclude them in general. You can also activate the automatic deletion of cookies when closing the browser. In addition, you can delete cookies that have already been set at any time via an internet browser or other software programs.
If cookies are deactivated, the functionality of this website may be limited.
You can control and/or delete cookies as you wish. You can find out how to do this here: aboutcookies.org.

16. Google Analytics
On the basis of our legitimate interests in the analysis, optimisation and economic operation of our online offering, we use Google Analytics, a web analytics service provided by Google Inc. (“Google”), 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google uses cookies. The information generated by the cookie about your use of the website (including your IP address) is transmitted to a server of Google in the USA and stored there.

Google is certified under the EU-US and Swiss-US Privacy Shield agreements and thereby provides a guarantee to comply with European and Swiss data protection law (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active).

We use Google Analytics only with IP anonymisation activated. This means that your IP address will be shortened by Google within the EU/EEA or Switzerland.

Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there.

Google uses this information to evaluate your use of our website, to compile reports on website activity and to provide us with further services related to website usage and internet usage. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

We also use Google Analytics to display advertisements placed through Google’s advertising services and those of its partners only to users who have shown an interest in our online offering or who have certain characteristics (e.g. interests in specific topics or products determined based on visited websites) that we transmit to Google (so-called “Remarketing” or “Google Analytics Audiences”). With the help of remarketing audiences, we also want to ensure that our advertisements correspond to the potential interests of users and are not perceived as intrusive.

You can prevent the storage of cookies by adjusting the settings of your browser software accordingly; however, we point out that in this case you may not be able to use all functions of this website to their full extent. You can also prevent the collection of the data generated by the cookie and related to your use of the website (including your IP address) by Google, as well as the processing of this data by Google, by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de

Further information on Google’s use of data, settings and objection options can be found at:
https://www.google.com/intl/de/policies/privacy/partners (“How Google uses data when you use our partners’ sites or apps”),
http://www.google.com/policies/technologies/ads (“How Google uses information for advertising”), and
http://www.google.de/settings/ads (“Manage the information Google uses to show you advertising”).

17. Script Libraries, Google Web Fonts
On the basis of our legitimate interests in presenting our content correctly and in a visually appealing manner across different browsers, we use Google Web Fonts on our website to display fonts. Google Web Fonts are transferred to your browser’s cache to avoid multiple loading. If your browser does not support Google Web Fonts or blocks access to them, content will be displayed in a standard font.

Accessing script libraries or font libraries automatically triggers a connection to the operator of the respective library. In this context, it is theoretically possible—although currently unclear whether and, if so, for which purposes—that the operator, in this case Google, collects data.

Google is certified under the EU-US and Swiss-US Privacy Shield agreements and thereby provides a guarantee to comply with European and Swiss data protection law
(https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active).

We do not collect any personal data through the integration of Google Web Fonts.

Further information about Google Web Fonts can be found at:
https://developers.google.com/fonts/faq and in Google’s privacy policy: https://www.google.com/policies/privacy/.

You can object to data processing by Google Web Fonts by disabling the execution of JavaScript in your browser or by installing a JavaScript blocker. Please note that this may result in functional limitations of the website.

18. YouTube
On the basis of our legitimate interests, we use YouTube to integrate videos on our website. YouTube is a service provided by YouTube LLC (“YouTube”), 901 Cherry Ave., San Bruno, CA 94066, USA.

YouTube LLC is a subsidiary of Google Inc. (“Google”), 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google is certified under the EU-US and Swiss-US Privacy Shield agreements and thereby provides a guarantee to comply with European and Swiss data protection law
(https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active).

When you visit one of our webpages that contains a YouTube video, a connection to YouTube’s servers is established. The YouTube server is informed which of our pages you have visited. If you are logged into your YouTube account, YouTube may associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account.

Further information on data usage by YouTube, as well as settings and objection options, can be found at:
https://www.youtube.com/t/terms and http://www.google.de/intl/de/policies/privacy.

19. Google Maps
On the basis of our legitimate interests in the analysis, optimization and economic operation of our online offering, we use Google Maps to display maps on our website. Google Maps is a service provided by Google Inc. (“Google”), 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google is certified under the EU-US and Swiss-US Privacy Shield agreements and thereby provides a guarantee to comply with European and Swiss data protection law
(https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active).

By visiting our website, data (such as your IP address) is transmitted to a Google server in the USA and stored there. Google stores this data as usage profiles for the purpose of tailoring services to users’ needs, advertising, and market research. If you are logged into Google, this data is assigned directly to your account. If you do not wish this to happen, you must log out beforehand. You can prevent the use of Google Maps by disabling JavaScript in your browser settings. However, please note that this may result in functional limitations when using the website.

Further information about the use of data by Google Maps, as well as settings and options for objection, can be found at: http://www.google.com/intl/de_de/help/terms_maps.html and http://www.google.de/intl/de/policies/privacy/.

20. Changes to this Privacy Policy
We expressly reserve the right to amend or update this privacy policy at any time. The version published on our website shall apply.

Disclaimer
The content presented here is provided solely for neutral information and general education purposes. It does not constitute a recommendation or endorsement of the diagnostic methods, treatments, or medicinal products described or mentioned.

The text makes no claim of completeness, nor can the timeliness, accuracy, or balance of the information provided be guaranteed. This text does not in any way replace professional advice from a physician or pharmacist and must not be used as a basis for independent diagnosis or for initiating, modifying, or discontinuing treatment of illnesses.

Always consult your trusted physician if you have any health-related questions or complaints.
Paracelsus Klinik Lustmühle AG accepts no liability for any inconvenience or damage arising from the use of the information provided herein.